support@emvar.shop
We reply within 1–2 working days, Monday to Friday, 9:00–17:00 UK time (excluding UK bank holidays).
What to include
- About an order: your order number (it starts with # and is in your confirmation email) and the email address you ordered with.
- About a return or cancellation: your order number, the items you are sending back and whether they are unwanted or faulty.
- About a faulty or incorrect item: a short description and a photo of the issue, so we can sort it out quickly.
- About sizing or a product: the product name or product code (for example EMV-CT-001) and your usual UK size.
Helpful pages
- Shipping & Delivery: costs, timings, tracking and import charges
- Returns & Refunds: how to return, cancellation rights and the cancellation form
- Size Guide and Care Guide
- FAQ
Complaints
If something has gone wrong, please email us with “Complaint” in the subject line. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days. Your statutory rights are not affected.