These terms and conditions apply to every order placed on emvar.shop. Please read them before ordering. By placing an order you agree to these terms. If you are a consumer, nothing in these terms affects your statutory rights.
1. About us
emvar.shop is an online shop trading as EMVAR. In these terms “EMVAR”, “we”, “us” and “our” mean the operator of this shop. You can contact us by email at support@emvar.shop.
2. Who can order
Our shop is for consumers aged 18 or over, buying for personal use, with a delivery address in the United Kingdom.
3. Our products
- We describe our products as accurately as we can, including fibre composition or materials, sizes and care instructions.
- Product photographs are styled editorial images. Colours can vary slightly depending on your screen, and natural materials such as glass beads and brass vary slightly from piece to piece.
- Size measurements are a guide. See our Size Guide.
- Jewellery materials are listed on each product page. We make no claims about suitability for sensitive skin.
4. Prices
- All prices are in British pounds (GBP, £) and are the price you pay for the goods.
- Delivery charges are shown separately in your bag and at checkout before you pay. See Shipping & Delivery, including information about import charges on orders with a goods value over £135.
- If we discover an obvious pricing error after you have ordered, we will contact you before dispatch and you can either confirm the order at the correct price or cancel it for a full refund.
5. How the contract is formed
- When you place an order you make an offer to buy the goods.
- We send an email acknowledging your order. This is not yet acceptance.
- The contract between you and us is formed when we email to confirm your order has been dispatched.
- If we cannot accept your order (for example if an item is out of stock or we cannot deliver to your address), we will tell you and refund any payment in full.
6. Payment
Payment is taken when you place your order. The payment methods available are shown at checkout. Payments are processed by our third-party payment providers over an encrypted connection; we do not see or store your full card details. We may carry out checks to prevent fraud and may cancel orders we reasonably believe to be fraudulent.
7. Delivery
We deliver to UK addresses. Delivery costs, estimated times and where orders are sent from are set out in our Shipping & Delivery policy. Risk in the goods passes to you when they are delivered to you or to someone you nominate. Ownership passes to you when we have received full payment.
8. Your right to cancel and returns
You have a legal right to cancel your order within 14 days of receiving your goods, and we also offer 30-day returns on unworn items. Full details, including who pays for return postage and the model cancellation form, are in our Returns & Refunds policy.
9. Faulty goods
We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. If an item is faulty, please see the “Faulty or incorrect items” section of our Returns & Refunds policy.
10. Discounts and promotions
We do not currently run any promotions. If we offer a discount code or promotion in future, its terms will be shown where the offer is made, and a code cannot be applied after an order has been placed.
11. Our liability
- We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
- We are not responsible for loss or damage that is not foreseeable, or for business losses; our products are for domestic and private use.
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer.
12. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption, severe weather or customs delays. We will tell you as soon as possible and, if the delay is likely to be substantial, you may cancel for a full refund of anything not yet delivered.
13. Intellectual property
The content on this website, including text, images, graphics and the EMVAR name and logo, belongs to us or our licensors. You may not copy or reuse it for commercial purposes without our written permission.
14. Your personal information
We use your personal information only as set out in our Privacy Policy and Cookie Policy.
15. Complaints and disputes
If you have a complaint, please email support@emvar.shop. We will acknowledge it within 2 working days and aim to resolve it within 14 days. If we cannot resolve a dispute, you may be able to use an alternative dispute resolution service, and you can get free advice from Citizens Advice (England, Wales and Northern Ireland) or Advice Direct Scotland.
16. Governing law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the benefit of any mandatory consumer protection laws where you live.
17. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.