We want you to love what you order. If you do not, this policy explains how to return it. None of this affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Our 30-day returns
You can return any item within 30 days of the day you receive it for a refund, as long as it is unworn, unwashed and in the condition you received it, with any labels or tags it came with. This applies to clothing and jewellery.
Your legal right to cancel
In addition to our 30-day returns, as a UK consumer you have a legal right to cancel your order:
- You can cancel at any time from placing your order until 14 days after the day you receive the goods (or the last item, if your order arrives in several parcels), without giving a reason.
- To cancel, tell us clearly by email at support@emvar.shop. You can use the model cancellation form below, but you do not have to.
- You must then send the goods back within 14 days of telling us you are cancelling.
- We will refund the price of the goods and the standard delivery charge you paid (if you cancel your whole order) within 14 days of receiving the goods back, or of you providing evidence that you have sent them, whichever is earlier.
- We may reduce your refund to reflect any reduction in the value of the goods caused by handling them more than was necessary to establish their nature, characteristics and fit (for example wearing them outdoors or washing them).
- If you chose a more expensive delivery service than our cheapest option, we only have to refund the cost of the cheapest option.
Cost of returning an item
- Change of mind (30-day returns or cancellation): you pay the cost of returning the goods. We recommend a tracked service and keeping your proof of postage, because we cannot refund items that do not reach us.
- Faulty, damaged or incorrect items: we pay the return cost. Email us first and we will arrange this with you.
How to return
- Email support@emvar.shop with your order number, the items you are returning and whether they are unwanted or faulty.
- We will reply within 1–2 working days with the returns address and instructions for your order.
- Pack the items securely, include your order number, and send them using a tracked service.
- Once your return arrives we will email you to confirm your refund.
Refunds
Refunds are made to your original payment method within 14 days of us receiving your return (or proof of return). Your bank or card provider may take a few more working days to show the refund. We do not charge any fee for refunds.
Faulty or incorrect items
If an item is faulty, not as described or not what you ordered, your rights under the Consumer Rights Act 2015 apply:
- Within 30 days of delivery you are entitled to a full refund.
- After 30 days and within 6 months, we will offer a repair or replacement first; if that is not possible or does not fix the problem, you are entitled to a refund.
- Please email us with a photo of the fault so we can resolve it quickly.
Natural characteristics are not faults: brass darkening over time, slight variation in bead colour or size, and the natural crinkle of cotton gauze.
Cancelling before dispatch
If your order has not been dispatched yet, email us and we will cancel it and refund you in full, including delivery, within 14 days (usually much sooner).
Model cancellation form
(Complete and return this form only if you wish to cancel the contract. Email it to support@emvar.shop.)
To EMVAR, support@emvar.shop:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.