This policy explains where we deliver, what it costs, how long it takes and where your order is sent from. It forms part of our Terms & Conditions.
Where we deliver
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We are not currently able to deliver to other countries.
Delivery costs
| Service | Order value | Cost |
|---|---|---|
| Standard tracked delivery | Under £50 | £3.99 |
| Free tracked delivery | £50 or more | Free |
The delivery cost is shown in your bag and at checkout before you pay. Order value is calculated on the price of the goods after any discounts.
Delivery times
- Processing: orders are dispatched within 1–3 working days (Monday to Friday, excluding UK bank holidays).
- Transit: parcels usually arrive within 6–12 working days after dispatch.
These times are estimates. Carrier delays, customs checks and peak periods can occasionally add a few days. If your order has not arrived within 20 working days of dispatch, please email support@emvar.shop and we will investigate with the carrier.
Where orders are sent from
Our stock is held by our supplier and fulfilment partners. Some orders are dispatched from facilities outside the UK, which is why our delivery times are longer than for a parcel sent within the UK. If you order several items, they may arrive in separate parcels; you will not be charged extra delivery for this.
Import VAT and customs charges
Orders with a goods value of £135 or less: there are no import VAT or customs charges to pay on delivery.
Orders with a goods value over £135: if your parcel is sent from outside the UK, import VAT, customs duty and a carrier handling fee may be collected by the carrier before delivery. These charges are set by HMRC and the carrier, are not included in our prices or delivery charge, and are payable by the recipient. If you would like to avoid this, please email us before ordering and we will advise you.
Tracking
Every order is sent with tracking. We email your tracking details once your parcel is on its way. Tracking can take up to 48 hours to show the first update.
Missing, delayed or damaged parcels
- If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and around your property, then email us within 7 days so we can open a claim with the carrier.
- If your parcel arrives damaged, please take a photo of the packaging and the item and email us. We will replace or refund it.
- If a parcel is confirmed lost, we will send a replacement or give you a full refund, including delivery.
Delivery address
Please check your address carefully at checkout. We cannot change the address once an order has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-delivery or a refund of the goods.
Contact
Questions about delivery? Email support@emvar.shop.